Continuous Development
At Acorns Health Care, we believe there is always an opportunity to learn, develop and improve.
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That's why we keep a Continuous Development Plan under regular review, helping us identify new ideas, celebrate successes and make positive changes that enhance the support we provide.
Our plan is shaped by feedback from the people we support, their families, our staff teams, professionals and quality assurance visits and regulated inspections. It reflects our commitment to continually developing our services and ensuring people receive safe, compassionate and person-centred support.
Here are just some of the improvements, changes and developments we've made so far in 2026.
Keeping People Safe
- Introduced choking rescue devices across all our homes.
- Delivered additional choking awareness and first aid training.
- Updated emergency guidance, clinical flowcharts and safety resources.
- Reviewed and strengthened PRN medication guidance.
- Improved risk assessment templates and health support documentation.
- Continued to enhance safeguarding practice and learning.
Supporting Great Outcomes
- Introduced PERMA wellbeing plans to promote meaningful and fulfilling lives.
- Redesigned Mental Capacity Assessment templates to be more person-centred.
- Enhanced Positive Behaviour Support documentation and guidance.
- Expanded person-specific health training.
- Worked alongside specialist clinicians to strengthen our clinical governance.
Creating Caring Homes
- Continued making our homes warm, welcoming and personalised.
- Celebrated birthdays, achievements and special occasions in meaningful ways.
- Supported national awareness days and seasonal events across our services.
- Introduced additional wellbeing support for our staff.
- Continued recognising staff achievements and career development.
Investing in Our People
- Introduced a structured induction programme for new managers.
- Enhanced staff support sessions with improved guidance and reflective practice.
- Expanded face-to-face learning opportunities and specialist training.
- Continued rolling out PROACT-SCIPr UK training.
- Developed specialist roles, including our Family Liaison, Positive Behaviour Support Lead and Learning & Development Lead.
Listening, Learning and Improving
- Introduced new family and professional feedback surveys, including QR code access.
- Improved the way we capture and share learning from incidents and successes.
- Continued using compliments, feedback and quality assurance visits to shape future improvements.
Strengthening Quality and Governance
- Reorganised our electronic documentation to make information easier to access.
- Reviewed policies, procedures and job descriptions.
- Continued strengthening governance systems, audits and quality assurance processes.
- Developed new templates and resources to support consistent, high-quality care across all our services.
Looking Ahead
Our Continuous Development Plan is always evolving. As we listen, learn and grow, we continue to introduce new ideas and improvements that make a real difference to the lives of the people we support and the colleagues who support them.
Because at Acorns, continuous improvement isn't something we do occasionally, it's part of who we are.
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We Value Your Feedback
At Acorns Health Care, we're always looking for ways to improve. We've recently reviewed how families and professionals share their feedback with us and wanted to make the process as simple and accessible as possible.
We've introduced an online feedback form and a QR code, making it quick and easy to tell us about your experience, share ideas or let us know where we're doing well.
Every comment helps us learn, grow and continue improving the support we provide. We regularly review the feedback we receive and use it to celebrate good practice, identify opportunities for improvement and shape future developments across our services.
You'll find our QR code and link below. Please feel free to use them at any time—your feedback is always welcome and greatly appreciated. Thank you for helping us continue to grow and provide the best possible support.
